Versions are not displayed

If you're using... Workshare Professional/Compare 8 Update 2 (build 100.1182) Microsoft Windows 7 (x64) SP1 Microsoft Office 2013 15.0.4551.1509 OpenText eDocs DM 5.3.1 Patch 5

 

If you cannot select document versions from an OpenText eDocs DMS using the Select a version dropdown option in the Compare Documents page of the Workshare panel, try the following solution.

 

To recreate the issue:

1. Open any document from your DMS (OpenText) in Word.
2. Click Compare in the Workshare tab.
3. Notice that no versions are available in the Compare Documents page of the Workshare Panel.

To resolve the issue:

Check and confirm that the Hummingbird LocalPath registry key and the Hummingbird Shadow Path (sometimes called Shadow Drive) point to identical or adjacent root directory locations. This is to allow Workshare (or other applications with similar integration methods) to access document information fully and correctly. For example, if the Hummingbird Shadow Drive is set as C:\Hummingbird\DM, the LocalPath registry key in the Registry Editor should point to C:\Hummingbird\DM.

The LocalPath key is located as follows: