When you open Workshare for the first time, you may be prompted with a message that tells you the license needs to contact my.workshare.com
This is the error you'll see:
Check the internet connection
Your Enterprise license needs to be validated
The license deployed on this machine needs to contact my.workshare.com in order to be validated.
Check your internet connection. If you’re connected, contact your administrator to check the correct domain names are accessible and the necessary ports are open.
Check the domain names and ports are accessible
- If you’re using network cables to connect to the internet, ensure they’re plugged in.
- If you’re using wireless, ensure you have a signal.
Your company may have restrictive firewall settings or might be using a proxy server. Your administrator should add the following domain name and port as an exception or whitelist them:
If you're still receiving this error message, please raise a case with our Support team