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Test whether your environment allows Enterprise licenses to refresh automatically

Follow these steps to find out whether your environment will allow your Enterprise license to automatically update itself each year.


If you are licensing Workshare by deploying an Enterprise REG key, the license needs to be updated every year.

If you're using Workshare Professional/Compare/Protect 9 Update 1 and below (build numbers 9.0.0.2200 to 9.0.0.2440), you'll need to contact us each year for a new license.

For all other versions, visit the following URLs to test whether your environment will allow the license to update itself:  If you receive the following response from the URLs (either displayed in the browser or in a JSON file that is downloaded to your computer and can be opened with a text editor like Notepad), the license should be able to refresh each year:
{
  "status" : 400,
  "message" : "BAD REQUEST - Missing parameters."
}
Note: "Bad request" is the expected result as this test confirms the connection to the licensing server and does not pass licensing information.

If you receive any other response, the license will not be able to update itself, which means that each year you will need to contact us to obtain updated REG keys.

Confirming the license has refreshed

Up to 7 days prior to the expiration of the current license, you can check the license expiration date in the Workshare Configuration Manager to confirm that the license refresh has occurred:
  1. Launch Workshare Compare. In most cases, this triggers the automatic license refresh.
Note: If you don't have Workshare Compare, you can launch Workshare Protect.
  1. Close Workshare Compare.
  2. Launch the Workshare Configuration Manager (Start > Workshare Configuration (User Mode)).
  3. Select the My Products tab.
User-added image
  1. Confirm that the expiration date in the Subscription column matches that of the new license.
Note 1: The refresh will only occur if your Workshare subscription has been renewed.
Note 2: If your subscription was purchased online with automatic payment renewal, the license expiry date will not refresh until the expiry date has been reached.


If you have any questions or concerns, please contact Workshare Support.



Environments

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