Workshare will no longer support TLS 1.0
For security reasons, Workshare will no longer support the TLS 1.0 protocol. The change is planned for the 20 August 2019 and customers using TLS 1.0 should take action ASAP to ensure uninterrupted service.
What’s changing?
When different systems (like a client and a server) exchange information, they need to share a common set of rules, called a protocol, so the information can be exchanged securely.Workshare’s servers use a well-known protocol called Transport Layer Security (TLS), and we currently support TLS versions 1.0, 1.1 and 1.2.
TLS 1.0 is an old version with widely acknowledged security flaws. We’ve ensured Workshare’s applications are not vulnerable to any known security flaws.
Our next step is to disable TLS 1.0 from our infrastructure to ensure we’re providing our customers with the most robust technology available. Many other applications are doing the same, including Microsoft Office 365.
As of the 20 August 2019, Workshare will no longer support TLS 1.0. We will continue to support TLS 1.1 and 1.2.
Most Workshare customers will not be affected by this change. However, a minority of customers on these products may experience issues:
- Workshare 9.5.1 (build 9.5.787.202) and below
- Workshare desktop sync app 2.1 and below
- Workshare Transact via a web browser
- Workshare Connect via a browser
What you may experience
Workshare 9.5.1 (build 9.5.787.202) and below | ||
|---|---|---|
|
Area |
Description |
What users may experience |
|
Licensing |
Includes logging in to Workshare, validating licenses and renewing expired licenses. |
User Authenticated and Enterprise licenses cannot be validated or renewed. |
|
| ||
|
Save to My Files |
This functionality saves files to Workshare Connect. |
Users who try to use this functionality see an error message stating, “The request was aborted: Could not create SSL/TLS secure channel.” |
|
| ||
| Share |
This functionality shares files to a group in Workshare Connect. |
Users who try to use this functionality see an error message stating, “The request was aborted: Could not create SSL/TLS secure channel.” |
|
| ||
|
Send attachments as links |
This functionality replaces email attachments with a link to a folder in Workshare. |
Users who try to use this functionality see an error message stating, “Please log into Workshare Desktop Agent in order to convert attachments to links.” |
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| ||
Workshare desktop sync app 2.1 and below | ||
|---|---|---|
|
Area |
Description |
What users may experience |
|
Workshare desktop sync app |
Includes using the app. |
When the app is opened, it’s displayed in offline mode. Preview functionality cannot be accessed. Files and folders cannot be added or shared. |
|
| ||
|
Sync |
This functionality syncs files, folders and groups between Workshare Connect and your desktop. |
When files, folders or groups are added to or removed from the sync folder or sync app, the changes are not synced to Workshare Connect. |
|
| ||
Workshare Transact via web browser | ||
|---|---|---|
|
Area |
Description |
What users may experience |
|
Access |
Includes logging in and using Transact via a web browser. |
It is not possible to log in to Workshare Transact or view the user interface (UI) from an unsupported browser. |
Workshare Connect via browser | ||
|---|---|---|
|
Area |
Description |
What users will experience |
|
Access |
Includes logging in and using Connect via a web browser. |
It is not possible to log in to Workshare Connect or view the user interface (UI) from an unsupported browser. |
Actions you can take ahead of time
Workshare 9.5.1 (build 9.5.787.202) and below
To continue with an uninterrupted service for Workshare 9.5.1 (build 9.5.787.202) and below, please do one of the following before 20 August 2019:- Ensure you’ve applied the Windows update that was recommended in Microsoft Security Advisory 2960358
If you have this update installed, you will be able to continue using Workshare Professional, Compare and Protect without interruption.
If you have auto-updates for the Workshare desktop sync app turned off, you will need to update the app separately. See the steps for the Workshare desktop sync app below.
- Upgrade to the latest version of Workshare 9.5:
Note: Workshare 9.5.2 (build 9.5.787.333) is the earliest version that provides the necessary changes. However, we would always recommend using the latest version of Workshare. If you are unsure which version of Workshare you have, please see this article.