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Troubleshooting Article

Blank email is being created when emailing redline from Compare

When emailing the redline from Compare, a blank email is created without any attachment(s).


Scenario

  1. Compare any two Word or PDF documents.
  2. Once redline is generated, click Email and select any of the options available.
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  1. Notice a blank email is created with no attachment(s) as shown below (Not Expected).
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Resolution

  1. Ensure that you have GPO applied to Outlook security.
  2. Navigate to the Outlook Security Mode setting for Outlook 2013 Group Policy template (Outlk15.admx) under User Configuration\Administrative Templates\Microsoft Outlook 2013\Security\Security Form Settings.
  3. For the policy Configure the Outlook object model prompt when reading address information, change the Guard behavior to Prompt user based on computer security.
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Environments
Workshare Products
Professional
Operating Systems
Windows 10;Windows 7;Windows 8;Windows 8.1
Office Versions
Microsoft Office 2013;Microsoft Office 2010
Email Platforms
Microsoft Outlook 2013;Microsoft Outlook 2010

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