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Troubleshooting Article

Error "The prerequisite Microsoft Visual C++ 2015 x86 Redistributable is not installed" thrown when installing Workshare 9.5 using the MSI

An exception is thrown when installing Workshare 9.5 using the MSI. This can cause confusion if Microsoft Visual C++ 2015 is already installed, but the build is lower than the build shipped with Workshare 9.5


Required prerequisite not installed. The prerequisite Microsoft Visual C++ 2015 x86 Redistributable is not installed. You must install it before installing Workshare Professional.

Scenario

An exception is thrown when installing Workshare 9.5 using the MSI. This can cause confusion if Microsoft Visual C++ 2015 is already installed.
 
User-added image
 
If one unpacks the Workshare 9.5.787 bundle EXE with the /layout command, the Microsoft Visual C++ 2015 is identified as build 14.0.24215.1.

Microsoft Visual C++ 2015 might already be installed, but the build (likely 14.0.23026.0) is lower than the build shipped with Workshare 9.5, triggering the Professional.msi to throw the exception.

Resolution

This issue can be resolved by running the vc_redist x86 or vc_redist x64 in order to upgrade the Microsoft Visual C++ 2015 to the acceptable build required for Workshare 9.5.

If, however, this is not the case, please contact the Workshare support team (support@workshare.com).

The following article contains information on how to extract the pre-requisites for Workshare from the 9.5 executable: http://workshare.force.com/knowledgebase/articles/Text_Article/Extract-files-from-the-Professional-9-5-EXE
Environments
Workshare Products
Professional
Operating Systems
Windows 10;Windows 7;Windows 8;Windows 8.1;Windows Server 2012 R2
Office Versions
Microsoft Office 2013;Microsoft Office 2010
Email Platforms
Microsoft Outlook 2013;Microsoft Outlook 2010

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